Purchase returns

Terms of return or exchange of goods

Return of goods within 14 days:

After purchasing in our store, you have the opportunity to return or exchange the purchased goods within 14 days.

Refunds or exchanges can be made under the following conditions:

  • the client can provide a document confirming the purchase;
  • the intact appearance of the goods and original packaging has been preserved.

Items that cannot be returned:

  • pieces of cable;
  • individually ordered goods;
  • product purchased at a sale.

Returns during the warranty period:

The goods for which the warranty period is established can be returned in accordance with the legislation of the Republic of Latvia.

Product return or exchange procedure 

  1. Fill out the return or exchange form, which can be found here.
  2. Send the completed form to the manager who sold you the goods or to e-mail b2b@elektrika.lv. Be sure to attach document, that proof your purchase.
  3. Your application will be reviewed within two business days.
  4. Then, you will receive more detailed information on your further actions.